WhiteSites Blog
CVS Minute Clinic Healthcare Review

CVS Minute Clinic Healthcare Review

Posted on Jan 27, 2012 by Paul White

Tonight I went to the CVS Minute Clinic to get diagnosed for my sinus infection, and to get my prescription filled. This article is to share my experiences with Minute Clinic.

Please Scroll to bottom of article, for updates on most recent transaction wtih minute clinic.

Severe Sinus Infection

Back in mid December 2011, I got a sinus infection. We have a toddler and he has been bringing home all sorts of new germs from the outside world. Considering that I rarely leave my house ( self employed computer programmer ), I have been fortunate to not encounter all the newest and greatest viruses and bacteria that the world has to offer. Anyway it was one of the worst colds I have ever had. To the point that I was bed ridden for a good couple days, plus yellow and green snot, and dry cough for 3 weeks after that. Keep in mind that even though I considered going to see a Doctor, I didn't feel like paying a copay for both the visit and the prescriptions. So basically I let nature take its course and felt 100% after about 3 weeks.

Then about 3 days ago, I noticed I had a sore throat before going to bed. The next day I was blowing green and yellow snot. So I naturally tried to do what i could. Taking about 8,000 MG of Vitamin C over that day. Then before bed I used a saline solution nasal rinse to clear out any crap. I also used some nasal spray to open up my nasal passages so I could breathe through my nose as I slept. The next morning I awoke at about 8 AM with extreme sinus pressure and the worst headache of my life. Keep in mind I rarely get headaches. It was so bad that it didn't matter what I did, Stand up, lay down, all I could feel was the severe pressure in my head, very painful. It was so painful I vomited once ( on an empty stomach ). That provided little relief. I manged to get a couple bits of oatmeal down, and then laid in bed for a couple hours. Eventually the headache lessened to the point that I could try to sleep off the worst of this cold.

I woke up at 3PM with my head feeling clear. I stood up and felt much better. However, just because I felt good now, didn't mean I would feel good the next morning. So instead of procrastinating a doctors visit I asked my wife to make an appointment for me. She said the doctors office wouldn't be able to get me in until Monday ( 3 days away ). She suggested I try the CVS Minute Clinic.

What is CVS Minute Clinic?

For those of you who have never heard of CVS Minute Clinic, its basically a small doctors office that is available on site at some CVS stores. These Minute Clinics typically are staffed by 1 - 2 Doctors or Nurse Practitioners. The location I visited on 518 and Pearland Parkway in Pearland TX, had 1 Nurse Practitioner working.
CVS Minute Clinic layout
The Minute Clinic I visited had 2 Doctors offices plus a kiosk that you used to signup to see one of the Healthcare Professionals. It's actually very well thought out. A touch screen computer allows you to type in some basic information, ( name, address, phone, email, ect ), then it tells you where you stand in line. When I visited the Minute Clinic there was no wait and within 5 minutes of doing the Kiosk check in, the healthcare professional opened their door and greeted me in. I was signing in on a Friday at about 7PM. This was by far the fastest wait time I have every experienced with any Doctors visit!

CVS Minute Clinic Welcome Screen
Greeting screen. Tells you that the cost of your visit will be $79 - $89. They also take most Health Insurance. I am with Cigna. The Minute Clinics in our area accept Cigna. So the my out of pocket cost was only my copay.

CVS Minute Clinic Sign up Kiosk
The Kiosk allows you to signup for a visit with a Healthcare Professional. After you are done signing up, a list of the current people waiting is displayed. Lucky me! I was the only person waiting.

The Healthcare Professionals at CVS Minute Clinics

I was promptly greeted by a Nurse Practitioner that was working that night. I took a seat and explained to her my symptoms. She did a standard check of vitals. After a few questions she agreed that I had a severe Sinus infection and recommended Antibiotics. Then she continued to fill out more information on the computer. After about 10 minutes I was done. She transferred my prescription directly to the CVS pharmacy ( same location ), and within 5 minutes I had my prescription and was on my way home.

Thoughts on the CVS Minute Clinic

I arrived at CVS ( not scheduled ), signed up for a visit with a Healthcare Professional, had my visit with the Healthcare Professional, walked 20 feet to the pharmacy department to confirm my prescriptions, picked up my prescriptions and was out the door. This all happened in 25 minutes. This was the fastest and most efficient healthcare experience I have ever had. The price of the visit was clearly stated on the kiosk before giving any information. Plus the pricing $79 - $89 was also displayed on their website.

Now ask yourself this. When was the last time you had a doctors appointment that you actually got to see your doctor at the scheduled appointment time? How long did it take the Healthcare Professional to make it to your exam room? Did the Healthcare Clinic proudly state the price of their service on their website or in their lobby? Did they have their own on site pharmacy?

Your answers to all the above questions are most likely NO or NEVER.

Typical Doctors Visit ( not CVS Minute Clinic )

In my experience a typical Doctors visit involves you making an appointment that is not the same day. You arrive at the Clinic at the Scheduled time, and have to wait in the lobby for a good 30 minutes before a nurse takes you back to an exam room. Once in the exam room you wait another 15 - 30 minutes for the doctor to make their way. The doctor walks in with smile on their face and begins with small talk while they fumble through your chart looking for your name, and any information that will allow them to quickly diagnose you and send you on your way. If they do write you a prescription, it's for something that is so weak that you are likely to return for something stronger ( another billable visit ). The doctor's nurse then allegedly faxes your prescription to the pharmacy that you use. However after driving across town, you find that the pharmacy has not yet been notified about your prescription. So you call the doctors office and they finally fax in your information. Then the pharmacy tells you it will be ready in an hour or longer. Rather than wasting gas and driving home you wait at the pharmacy. They know you are waiting, but still that doesn't speed things up. An hour later you finally get your prescription and are on your way home. In this typical doctors visit you spent half your day in waiting rooms or your car. The true cost of your visits will be discovered 3 months later when your Health Insurance sends you a statement. At this point you see how much that Doctor really charges for care, and it often is 3x what CVS charges.

CVS Minute Clinic Summary

In my opinion CVS Minute Clinic, is setting the standard for quality medical care. Their prices are transparent, and less than everyone else. Wait times are minimal. No appointment needed. No paper forms to fill out. Everything is digital. They are open til 7:30 PM weekdays. Plus the convenience of being able to see a Healthcare Professional and fill you prescription all at the same building saved me time. I am now I huge fan of the Minute Clinics. Granted they are not for major things like Broken arms, or gunshot wounds. But if you have a sinus infection or something that just needs diagnosis for a prescription, its perfect.

UPDATE 1/20/2013
Around the beginning of the year I got a pretty nasty cold. Once again I went into minute clinic hoping to get some antibiotics. However this time around was not quite a fast. It was a Sunday, and there were 5 people waiting in front of me. They had 2 doctors ( 1 Doctor and 1 PA ) working. Still amazingly enough I from the time I checked in to the time I saw a physician was about 15 minutes. Once I was in. I explained my symptoms, and the physican prescribed an antibiotic. She even gave me the choice of either a Z-Pack ( 5 day treatment ) vs the traditional 10 day antibiotic. Due to the cost difference I went with the traditional 10 day round of antibiotics. 2 days later I was getting some definite improvements, and was functional enough to work again.
As you can see the visitors comments haven't been the most positive of minute clinic. I don't doubt their legitimacy, However its important to keep in mind that the service you get a minute clinic's might not be consistent depending on the State, City and Physicans on Staff. The Minute Clinic Here in Pearland at the intersection of 518 and Pearland Parkway has always been excellent.
If its your intent to get antibiotics when visiting a minute clinic I recommend you make sure the story you tell the physician include you have been sick for a minimum of 10 days. Physicians are not supposed to prescribe antibiotics to people who have been sick for less than 10 days.
Update 12/19/2014
I had to visit the minute clinic again today.  Another sinus infection.  I was prescribed some antibiotics and sent on my way.  However I want to point out that this time was not as quick as previous visits.  There were 2 people waiting ahead of me. And a sign on the door saying the physician was out to lunch.  It was about 1:45 pm kind of late for lunch I thought.  When the physician got back and saw the 2 other patients ahead of me. I had been waiting for almost 2 hours.  Behind me were another 6 patients waiting.  The pharmacy then took 45 minutes to put my antibiotics in a bottle.  I wish minute clinic would increase heir staffing.  Felt more like the walmart treatment 40 checkout lanes but they would rather only open 1 single lane because my customers time has no value.  I might have to find another location next time.
Update 9/27/2016
Another visit to the minute clinic (same location as last time ) after another major sinus infection.  I had about a 30 minute wait time, which wasn't too bad.  Doctor prescribed me some 7 day antibiotics, and some nasal spray.  When I left the doctors room, they had my prescriptions ready to pickup in 5 minutes.  I was visiting towards the end of the day, which seemed to be a good time, as when I first arrived the pharmacy had a line 20 people deep.  Felt like Senior discount day or something.  Fortunately by the time I got out of the doctor's room, the line was gone.  This was a much better experience than the previous visit,  seems they have increased their staffing as well, I counted 5 pharm techs working.  
Update 2/12/2017
Another visit to minute clinic ( this time a location in Lincoln Nebraska ), once again sinus infection, and just needed some antibiotics.  I arrived and went to checkin on the kiosk, and noticed there were at least 5 other people in front of me ( according to the kiosk ), yet I only saw 2 people ( I assume were together ) waiting.  About 5 minutes later the Nurse Practitioner came out, saying her computer was down, and she couldn't tell who was supposed to be next.  All the people on the kiosk were not there, they must have checked in online and planned to come in when they thought they would be seen.  Since I was there, I got to go next.  She had to take down all my information on paper, so she could enter it in later.  It didn't take very long,  10 minutes, and we were done.  I walked to the pharmacy and picked up my prescription.  Everything seemed to go fine,  Until I got the Bill.
2/23/2017 Bill Arrives
The bill arrived, and I already knew my insurance provider ( BlueCross BlueShield ) did not cover Minute Clinic or my prescriptions at CVS.  I was fine with that, figured I would just pay out of pocket.  Then I saw the bill was $129, and was coded as 99203: New Patient Extended Visit.  I was barely there for 10 minutes.  The only reason it might take a little longer was because she had to write down my information because her computer was down.  I was already in the system as I had been to minute clinics before.  I was expecting a bill like $80, not $129.  To me this is Fraud, and not fair.  So I tried calling Minute clinic, and was infinitely on hold.  After 20 minutes being on hold I hung up.  It was already 6:45PM and I figured that they would rather let me hold forever than to say we only have customer support people here from Blah to Blah.  I will try calling again tomorrow.  Hopefully they do the right thing and code this as its supposed to be.  Else I will never return to minute clinic out of principle.
3/2/2017 Calling Customer Care
I finally had the time to wait on hold for 35 Miles to talk to a real person about my bill.  They told me the charges were based on the diagnosis the Nurse Practitioner came up with.  For me its always been sinus issues.  Same thing as always, just need antibiotics to clear it up.  However this time the charges were $129.  I complained that this seemed wrong since I was in there for under 10 minutes, and it was the same issue as every other visit of mine.  They were going to contact the manager of the minute clinic location I visited to have them look over the bill.  I was told they would contact me within 72 hours.  Now I get to wait and find out what they decide.  Hopefully they make the right decision.  Else this blog is about to get very anti- Minute Clinic
3/6/2017 Clinic Manager Calls
I got a call today from the Manager at the Minute Clinic I went to.  They agreed that the cost should have been the same as previous visits, and are submitting to billing to have the invoice recoded correctly.  Now I get to wait and see how it comes back to me.  Thus far its looking like Minute Clinic is going to do the right thing.

101094 Visitors

Categories associated with CVS Minute Clinic Healthcare Review


Joe Edwards | Aug 2, 2012 4:03 PM
My daughter was seen on July 5 at a CVS Minute Clinic by a nurse.  Our daughter was sick and getting worse.  Based on our knowledge of our daughter and her symptoms, we asked the nurse to prescribe an antibiotic which she refused to do as she saw no reason to do so.  We went out of town for the holidays and upon returning 4 days later she was worse and we went to a real clinic to see a real doctor who indicated that my daughter had bronchitis and was in need of an antibiotic.  Upon hearing that I contacted CVS to demand a refund based on the previous diagnosis and the unwillingness to prescribe the antibiotic.  They indicated that I would have to contact the corporate person and that it could take up to 7 days for her to respond. We heard from the person several days later who expressed that she would check into the situation and try to get it resolved.  After which we received a letter indicating that the nurse had followed the proper procedures.  Following procedures and having enough knowledge and skill to know when someone is genuinely sick apparently is two different things and apparently not a requirement of the CVS Minute Clinics.

This is the same clinic that once upon a time my ears were clogged with wax and I went to the Minute Clinic to get them cleaned out.  After a brief conversation they told me that my ears were full of wax which is what I told them when I arrived.  They then told me that I would have to see a Doctor because at that time they did not have the piece of equipment necessary to clean out my ears.

I am writing this comment in an effort to let everyone know that if you wish for your loved one's not to have to suffer when they are sick, please do not use the CVS Minute Clinics. 
paul | Aug 2, 2012 5:34 PM
Sorry to hear about your bad experiences with minute clinic.  I have been in a similar situation.  Even though I don't question a parent's own knowledge about their child. There are some things to keep in mind.

In my experience a doctor or nurse won't prescribe an antibiotic unless you have been sick for at least 2 weeks.  Even if you kid has only been sick for a few days, you have to tell them you have been sick for much longer for them to take it seriously.

Also keep in mind Minute clinic is for simple stuff, that is often solved with medication.  I would never visit a minute clinic to have something removed, or cleaned. 

When a clinic starts offering more advanced care, this has a great liability to the clinic, and will raise their insurance costs.  They can offer what they do at low prices, because they are only setup to treat very simple stuff.

Don't be mad at the nurse, or Minute Clinic.  They were practicing defensive medicine.  They play by a book which gives them the least amount of liability for cases in which a patient decides to sue.  Many Doctors practice this way.

If you want to blame someone blame the goverment.  Healthcare is Corrupt.
They give free care to the poor ( IE those with undocumented income, but not really poor ), as a result we all pay higher taxes, insurance premiums, and hospital fees to cover these people.  Doctors get Sued a lot this forces many of them to practice defensive medicine.  Which is what you experienced. 

I am thrilled to know I can walk into a CVS and get a prescription filled.  Just have to say the right things.  I know its not ideal, especially for parents like yourself.  But when your family doctor is booked, and don't want to wait a few days, Minute Clinic is perfect. 
John | Sep 23, 2012 9:31 PM
MinuteClinic cannot get their billing straight.  No matter how much insurance I carry, no matter who my insurance carrier is, no matter that I endure a battery of questions at check in that is more thorough than the ensuing medical exam, no matter that I pay the requested amount at the time of service, MinuteClinic always seems to send me a followup bill.  It is cheaper and more effective for me to just wait and see my regular doctor.  When I first started using MinuteClinic, this was never an issue.  Now, however, it is commonplace.  They have lost a customer in me and my family.  Furthermore, I work in an environment where I contact and influence many people, and I use my position to communicate the poor business practices of MinuteClinic.  
Paul | Sep 23, 2012 9:56 PM
Sorry to hear about your bad experiences.  However they lacked details.  Your views would be more valuable if you were to share the minute clinic location that caused you so much stress.  Also who is your health insurance provider, and what were the other providers you had?  Your response inferred you have received services from them when covered by multiple carriers.  What kind of coverage were your providers supposed to give you?  Without details, Minute Clinic can't make corrections, and the readers have little to authenticate your experiences.  I am not saying they didn't happen, but these days there are lots of paid negative reviews.  Most of them tend to be nothing more than ranting and lack details.
John | Sep 24, 2012 7:11 PM
Currently, my healthcare provider is UHC.  I have the highest plan.  My visits to MinuteClinic where I have experienced the receipt of followup bills are found in Georgia, specifically in Chamblee, Hickory Flat, and Roswell.  I am not being paid for my initial post or for this followup post.   My experiences are most authentic.  In fact, I had just paid two post-visit bills just prior to my initial post.  I never post, but I am truly frustrated.  Your inference that my statements were part of an unpaid, negative review is offensive.  As a teacher possessing both a solid character and a good standing within my community, my opinions are not considered to be vague rants.
Paul | Sep 24, 2012 7:45 PM
Like I said in my previous comment.  We needed details, of which you gladly came back and provided.  Thanks.  This helps others especially in your area.  No need to get defensive, I never inferred that your comment was paid or fake.  Just making you aware that these days companies pay PR firms to post reviews, and comments ( propaganda ) that serves their interests.  Most of the comments like this are very vague ( no geo specific details ), and the IP often goes to foreign countries ( usually asia ).  Since you came back with location specific data that matches the location of your IP I know your review is real.  I haven't been to Minute Clinic for quite some time ( haven't been sick ).  But if I do experience anything like what you described, I can promise you I will update this article.  Thanks again for your feedback!
Joe | Sep 24, 2012 8:03 PM

Just curious, what is your connection to CVS?  Are you writing this blog on the behalf of CVS as you seem to try to justify their position as those you are an employee or paid blogger on their behalf.  Would that be true?

Paul | Sep 24, 2012 8:22 PM
I have absolutely no connection to CVS.  I just post articles on my blog as life happens.  Even though I am sure CVS loves the fact that my review is positive.  This is a double edge sword for them.  If the next time I visit I get an experience similar to John's  then I will revise this article to reflect my new feelings on Minute Clinic which would not be positive.  Being this article ranks #5 or so on google for Minute Clinic Reviews, a negative review could do quite a bit of harm to them.  The reason I know companies pay people to post positive things about them, is because several companies contacted me.

The only reason I try to defend CVS is because my experience was good.  So naturally I am biased.  Keep in mind the last time I was at Minute Clinic was shortly before this article was written ( Jan 2012 ), and its possible things have changed in the past 8 months.  Especially with Obamacare starting to work its way into the industry.

Next time I visit Minute Clinic, if my experiences suck, I won't hesitate to blast them on there.
cindy | Sep 28, 2012 1:36 PM

I have been to the cvs on pearland parkway and 518 in pearland, and have had good service. It is definitely faster than any doctors office that I have been too. Thanks Cvs.

HLee | Oct 1, 2012 9:37 PM
I googled to read a review out of curiosity, since my experience with the Minute Clinic is yet another HORRIBLE one.  I work with children, so I know my common symptoms when I get sick.  This time I went to the Minute Clinic to "save time" without knowing the Minute Clinic provides the worst kind of health care.  I went there one Thursday after work last Month (Sept, 2012), thinking that I would be able to get the medication and get rested, then I'd be up for my upcoming travel to overseas to attend my brother's wedding the following week. 

The wait time wasn't bad, since there was nobody in front of me.  I explained "in detail" how long I have been sick and let the nurse practitioner know that the worse is yet to come and I came in at a "early stage" of my sickness, because I was going to be making a long distance trip in a week and I had to get well soon.  She began taking some tests.  She said that my symptoms resembled "strep throat" or a Flu.  She refused to give me antiboitics and let me know that I had to wait for the lab tests that takes 48 hours and someone will notify me as soon as the strep tests are done and I could always come back then. 

I was so sick in her office already, and therefore I didn't realized my charge included 2 different kind of flu test ($30 per test) as well as the strep test, BESIDES the initial EXTENDED (?) visit charge.  I gave my home number as the primary number and asked to call my home number, as I provided my cell just in case. 

I took off work the following day (Friday), as the nurse recommended and yes, I was getting very sick.  On Friday, I slept all day long literally.  By Saturday morning, my sinus headache got so bad, I couldn't even open my eyes all day.  I waited the call for the test results all Saturday.  No call until after the clinic closed for the day.  They did not call my home number, even though I "requested" to call my home number.  They had left a message on my cell instead.  I called Minute Clinic customer service the following morning (Sunday) and requested to let the Minute Clinic know that I DO need the medication for me to pick up, since the nurse told me to come back. 

Then the surprises began to shock me.  Customer Service rep told me that I needed to visit the Minute Clinic again and be seen by the nurse again, IF I'm still sick, since the strep test was negative.  They also tole me they will charge me another clinic visit.  I told them that I refuse to pay the second visit, since I'm having to re-visit the clinic due to the nurse's failure to diagnos my illness and failure to listen to my explanation of many symptoms.
The rep said they will not see me again unless I pay for the visit EACH TIME and the nurse HAS TO see me and determine that I'm indeed SICK.

I have UHC in GA for the past 10 years.  I could have called a Dr.'s office after work Thursday and could have been seen by one by Friday afternoon and could have gotten the medication right them.  It was Sunday and nobody was open on Sunday, except for the ER.  I had no choice, since I had to get the medication, so I could take the trip to attend my brother's wedding.  I could not get the refund on the plane ticket that I had spent a fortune.

I had to make the second visit on Sunday.  This time a different nurse.  She said the first nurse followed their protocols by not giving the medication, because I didn't have any sign of sinus infection at that time. 

I don't know what kind of nursing education these people have received to insist on NOT being able to detect the sickness based on the symptoms I already had.  The nurse didn't even feel my lymp glands (swollen and painful) or didn't even check the pressure around my eyes or the sinus.  Their diagnostic conclusion was based entirely on the tests and blood pressure and how many days I've been feeling sick when I walked in the clinic.  People's illness cannot be calculated based on how many days the patient has been feeling sick.  The patient is sitting right in front of the nurse, apparently very sick, but the nurse counted the days and told me that I have not been sick enough for her to determine if I needed the antibiotics or not.  

Perhaps it is the CVS Minute Clinic's rotten policy NOT to really diagnos the illness, but to give the tests after tests, saying it is "dianostic".  There is no real care for the patient in this kind of practice.   Minute Clinic caused me so many days which I could have spent resting and getter better.  I was miserable and in so much pain for additional 3 days without medication.  I took off Friday and Monday (I coundn't get out of bed for the entire weekend other than visiting the Minute Clinic again on Sunday for the medication).  The second nurse gave me the medication, but had to pay for the second visit.  I was pro-active and tried to get better before I was getting too sick since Thursday, but I couldn't get the medication until Sunday afternoon, after getting much more sicker and charged for 2 visits. 

I was not able to go to work on Wednesday, either.  In total, I had to take 3 days off from work, because because I was not sick enough then, but just sick enough for them to initiate the strep test and flu tests.  I was sick the whole time while I traveled as a result.  After my brother's wedding, I collapsed and had to stay in bed until I returned.  Even after I've returnd to GA, I was sick for another week.

It is interesting, but not surprising to find another post (by John) which describes similar experience by Minute Clinic.  I hope a lot of people read these posts and stop using the Minute Clinic.  Making people sicker, by not providing the proper health care is WRONG, and they should not call themselves as "Clinic".   Making money by manipulating sick and vulnarable people is really SICK!

I don't know who John is.  I have not written a review on any medical care before.  I'm writing this because I'm compelled to let others know to be cautious and think twice before using the Minute Clinic.  When you are sick, you think only one thing....to get better soon.  Based on my experience, it is NOT something the Minute Clinc is going to provide. 
Paul | Oct 2, 2012 1:53 AM
I feel your pain.  I have been there before where you know you are sick, and you know what will make it better.  Sometimes I feel the tests, and repeat visits are nothing more than a way to rack up additional billable items on ones health insurance.  I honestly wish all prescriptions were over the counter.  Thanks for sharing your experiences!
Ian | Dec 4, 2012 7:06 PM
I'm planning on visiting a minute clinic tomorrow and also have Cigna. You say it falls under an office visit, would that be a PCP visit? I never get sick enough to go to the doctor so since getting my own insurance through work about 4 years ago I've never had to pull out my insurance cards. Was just curious. Thanks
Paul | Dec 4, 2012 7:24 PM
Hey Ian, All I had was my $40 copay. Insurance covered the rest. I just gave them my insurance card and they set me up in their system. It was easy.
sandy | Jan 13, 2013 3:28 PM
Have had three HORRIBLE experiences at 2 different Minute Clinics.  Today I waited over 2 hours and was first in line with my 7 year old twins when the nurse practictioner let the 3rd person in front of us! I lost it. Could not take it any longer, and left.  Terrible process, awful, awful experience. CVS needs to get their act together with this. 
ROBERT SACK | Jan 31, 2013 1:56 PM
Stay away. Totally screwed-up on insurance coverage and provides a phone number which is continually busy and no email address to correct their billing error.  I will never go again.
Brian | Mar 12, 2013 6:19 AM
Worst experience ever,waited an hour with one patient a head of me,did nothing but give referral! Called my insurance company and going to fight the payment
Joe | Mar 12, 2013 7:46 AM

As you can see from the beginning of these comments, I had a similar experience with my daughter.  I contacted CVS corporate to discuss non-payment for the failure to correctly diagnose my daughters condition which was correctly determined a few days later by a real doctor at a real clinic.  It took several days and I received a letter indicating that the nurse practitioner had followed the proper protocol and that the payment was due.  From that experience I have determined that because they use nurse practitioners, they are very liability avoidant to the point of being reluctant to even prescribe antibiotics.  I no longer do business with CVS and I share my story with my friends and parents who are looking for quality health care, that I would not recommend CVS.  Perhaps this is an example of a corporation trying to be all things to all people, but they really should have stayed with their core business.
Nikki | May 25, 2013 5:10 PM
I went to CVS minute clinic in Columbia, SC. I was diagnosed with having an upper respiratory infection, sinus infection and fluid in my ears. I was given several prescriptions (albuterol inhaler (I am asthmatic),antibiotic, Tessalon perles, cough syrup with codeine, and Flonase). Two days later, I was still feeling horrible and the cough was not any better. I was getting extremely winded just from getting up to make a cup of coffee or taking a shower. I called back to see if I could get a script for Prednisone since I knew this had worked in the past and would alleviate the tightness in my chest. I was told it is against their policy to prescribe this because there is no scientific proof that this medicine helps this symptom. I was then told to go to an urgent care center if I felt that is what I needed. So I asked the woman on the phone, were they not going to bill my insurance as I just spent over $100 on medicine two days ago and still feel like crap so they didn't help me. This was a complete waste of my time and I ended up having to kick out more money on the weekend to an urgent care center to get the RIGHT meds and feel better. What a waste. 
connie | Jun 2, 2013 12:09 PM
Minute clinic did not diagnose my niece's strep throat and charged $80. I told her to contact the better business bureau. Strep throat can have serious consequences. Use caution before going there. I know I won't go there for anything serious.
Terry | Jun 14, 2013 4:50 PM
Mnute clinic does not know DOT policies.....do not waste you're time or money going there.  i will make sure to tell every driver i know to avoid at all cost.  i called their complaint hotline and got the same info.  what a total waste of 80 dollars....
Paul | Jun 17, 2013 10:14 AM
@ Terry,
I'm not paid by minuteclinic.  I'm just fortunate to not have experienced any of the issues other people have.  All I can say is my experiences at the Pearland, TX location were excellent.  I can't vouch for the other locations.  Please be sure to let everyone know which location you were not happy with.
Eric | Sep 14, 2013 1:14 AM
When you say that the Minute Clnic is "setting the standard on quality healthcare", you're joking, right? Half the time, you leave there with no antibiotics or anything to cure your sickness. However, they have no problem taking your money. Also, I have had to wait atleast 3 hours before every visit. I will never be going back to the Minute Clnic ever again. Out of the 6 times I've been there, 3 have resulted with no progress or gains toward my ailments. Save your time and money, and just go to a real doctor. If I wanted to be told to "sweat my sinusitis out", I would not have went to a doctor. By telling me that, aren't you defeating the entire purpose of a doctor visit? I could saved 25 dollars, a quarter tank of gas, and 4 hours of my life.
Stacy Martin | Jan 7, 2014 3:34 PM

I don't normally comment but my experience with the minute clinic at Kuykendal and Rayford was horrible.  I had been sick for almost 10 days and coughing up some pretty nasty stuff.  It was a holiday and so my options were limited but had I known how I would be treated, I would not have wasted my money.  I too was refused antibiotics even though I had been diagnosed with an upper respiratory infection.  There was only one person in front of me but it took overt 30 minutes to see anyone.  Once I got in, the so-called health care professional fed information into a computer (took about 45 minutes) and allowed the system to tell them what I should be prescribed.  Their presence was virtually unnecessary, as they did not listen to anything I had to say regarding my history of pneumonia and how a former doctor had instructed me to get antibiotics when faced with these circumstances.  They told me upon exit that if my symptoms persisted for another 14 days I should go to the ER for a chest X-ray and get antibiotics from them.  With people dieing in this area from pneumonia complications I felt their prognosis was irresponsible and insensitive.  I would warn others to never use their service and I plan to report my experience to anyone that will listen.

mari time | Apr 21, 2014 1:40 AM

CVS is a very aggressive corporation and they are always getting sued by their employees and the district attorneys office around the United States. They are trying to put the community doctors out of business using their money and influence. 

Reading most of these complaints I would say that thier staff of Nurse Practitioners are new graduates or they are not familiar with the medical setting or environment of their job duties. The AMA is looking hard at these stores as they are only interested in making money for their stock holders. 

Do like the rest of the people on this blog... Find a real doctor's office and don't waste your time....

terry | Apr 23, 2014 7:43 PM

Paul......we all know you work for cvs.....give it a Damn rest..

Paul | Apr 24, 2014 3:37 AM

Terry, If I worked for CVS, I would delete all the negative comments, then fill the thread with dozens of positive comments from fake people.  Most readers would never know the difference.  But as you can see thats not what I have done.   I had a good experience at the Minute Clinic close to my home.  I can't vouch for the other locations.  All I can do is ask people to be specific.  If their clinic sucks,  people need to know. 

Marie | Jul 17, 2014 8:10 AM

I visited a Minute Clinic in TN and had a positive experience. The Nurse Practitioner was experienced and competent. I did not walk out with an antibiotic, as I wanted; but I understand from doing my own investigation that a HUGE problem right now is drug resistant germs. Antibiotics have been so over prescribed that the germs out there have learned how to protect themselves so then a more powerful antibiotic is needed to kill them and you can see how that vicious cycle goes on and on until eventually we won't have an antibiotic that works.  Minute Clinic is sticking their necks out trying to follow what they call 'evidence-based' practice and that states that an antibiotic is NOT to be given, for the most part (there are always exceptions) when a person is presenting just a few days into their illness - ie. sinus symtpoms, coughing up some stuff, etc.    The big thing to remember is that this is a clinic for the basics. If you have a recurrent or worsening condition and need or want MD evaluation, then go there. 

lupe floriano | Sep 17, 2014 10:53 AM

Do not waste time and money by visiting a minute clinic. The minute clinic its ony an expensive referral service, where you will be handed a referral list, and charged an exorbitant fee apart from being miss/diagnosed

On August 4, 2014 I visited the minute clinic, the nurse took  blood pressure, my temperature, requested  information, filled up a form, miss/diagnosed and referred me to a Dr. at a later date I received a bill in the amount of $99.  I contacted the minute clinic regarding the "referral fee" and was told the visit was not "free" I argued that I was being charge for a referral fee, instead I should have find a competent Dr. by using the yellow pages. I explained that the fee was outrageous for only a referral and was told I must pay. I explained that I am a senior citizen in a fixed income, requested a reduction fee for the referral given and was told there were no waivers or reductions and that I must pay the bill!!! a new way to do business total disregard for a sick human being.  

Vi | Oct 12, 2014 8:21 AM

BEWARE - Pricing is deceptive! Called about getting TB test for employer job, listed price on website is $28. Thanks goodness I called the hotline, because they charge ANOTHER $28 to come back in 48 hours to read the test and sign a paper to say it's negative.  Go to WALGREENS!  They list their price for $28 and that's what it is!!  Does not cost extra to come back for a 2 minute read of the skin test.  Minute Clinic needs to be upfront about their prices on their web site!!  

Michael | Mar 27, 2015 10:44 PM

Not Happy. My wife used the clinic and they diagnosed her with the flu. She got a script for Tamiflu. When she called me with the results, we brought the whole family in to get a similar script that same day. Took a long time to get all the initial insurance (primary/secondary) into the system, but after about two hours total was done and we all had what we needed for the family. Since then we keep getting bills since they will not do the follow on billing to the secondary insurance. When I call... The first time I waited  32 minutes on hold (hung up), Second time I waited 37 minutes on hold (hung up), the third time I resolved to wait and it took 58 minutes to get it resolved. I have a timer on my phone so I know. They acted like all the other insurers that want to drag their feet with contacting a secondary insurer, but said they now would. Its just those other companies never were so hard to get a hold of. Yesterday, I got another one of their bills saying I still owed, but not indicating they had contacted my other insurer. I have asked my wife to never go back, I will obviously not either. They are not ready for Prime Time. Maybe in the future, but we have several other options since this thing seems to be a growing trend.  Nice idea, poor execution until the back channels get their act together.

Wei | Jun 8, 2015 1:20 AM

007 is working at cvs minute clinic, the worst part is who is also a racist. I went to a cvs minute colonic for a TB skin test result. I was told the result is positive, because I am a Chinese and I must have contacted sick people back in China.  So I came back home and spent 5 minutes in front of my laptop to check CDC website. The result should be negative based on CDC. It looks like CVS is hiring someone has no idea what she is doing and gives patients wrong diagnosis for such a simple test. I will never go to CVS ever again. 

Karen | Oct 15, 2015 5:19 PM

Worst experience ever!! Waited three hours with two people in front of me! Got told I had double ear infections but never got my meds thanks for the APRN refusing to confirm the script with pharmacy!!  Stay away from the Waterbury minute clinic !! 


Rachel | Jan 20, 2016 11:49 AM

Pitiful experience. I or my family will never go back!

Susan | Apr 14, 2016 11:57 AM


Bronchitis is viral. That means antibiotics will not help treat it. Most sinus infections are also viral and antibiotics will not help. Just because you are sick does not mean you need antibiotics. Kids especially are always sick with new viruses that can linger for weeks.

There is only one person working at Minute Clinic doing the jobs of many people. They are just one person, just like you, trying to earn a paycheck. 

Suzanne | Apr 16, 2016 2:04 AM

Susan- Thank goodness someone who finally understands what the practice of good medicine is, and your comments are spot on. These recommendations people are complaining about are not based on CVS policies, they are based on the Centers for Disease Control policies, and they are the latest evidence based research available. Not giving an antibiotic for a viral illness (bronchitis, most sinus infections, etc.) is considered excellent medical practice by all learned authorities, while handing out antibiotics like M & M's is considered bad medicine and is harming the population. Please laypeople, stop writing about what are good/bad medical practices when you don't have the knowledge base to understand the why behind these research based decisions. Thank you. And no, I don't work for CVS. I am a medical professional who happened across this stream while looking for something else and felt compelled to help clear up some serious misunderstandings about good medical practice. Their decisions are sound and correct. 

Teresa | May 12, 2016 3:50 PM


My husband and I had an extremely upsetting and very costly experience with the Minute Clinic on 2/6/2016, located on 1540 E. Main Street, Allen, TX 75002. My husband and I scheduled an appointment with the on-call Practitioner; Amiri, A.  

During our visit 2/6/2016, Amiri, A. never mentioned to my husband or myself that we would be required to pay additional fees for the tests he conducted during our visit. Mr. Amiri informed us that he or someone within the Minute Clinic would give us a call to let us know the results of the testing and I NEVER received a phone call till this day. Also, during the visit, we both paid a total of $249.00, and again, we were never informed that we would receive additional cost or that our test results would be sent to Quest Diagnostics. Mr. Amiri knew we did not have insurance during our visit as he asked us and he decided to take it upon himself to send off our test results without informing us during the visit.   I contacted a representative at the Joint Commission at 800-994-6610. They are looking into this case now.  

Unfortunately, the problem remains unresolved. I'm not sure if Mr. Amiri or the Minute Clinic receives additional commissions or pay for sending these tests to Quest Diagnostics, but after reviewing these invoices, that's how it comes across to me. I have now received my THIRD NOTICE from Quest Diagnostics requesting payment totaling $230.88.

I’ve spoken to a LaDonna, Luiz or Louise and they have no compassion or regard to my situation and are NOT admitting fault for the unprofessionalism of their practitioner or for their unprofessional service. Should they decide to make things RIGHT, I would be HIGHLY surprised. 

Paul | May 13, 2016 7:40 PM


thanks for sharing your experiences.  I have been through similar issues, though not with Minute Clinic.  Physicians should be legally required to inform on pricing before moving forward.  If there is one thing that medical care needs is more transparency in pricing.  Seems every other industry has been forced to disclose information in a standardized format, yet medical care is not.  It pissed me off to no end.

Teresa | May 17, 2016 1:56 PM


It's extremely sad that the Minute Clinics are all about the money. Minute Clinic is horrible, and it’s a shame how they conduct their business. I hope people read this before visiting a Minute Clinic. It will save them a lot of money and aggravation. 


lisa Spiegel | Jul 27, 2016 2:34 PM

This is my first experience using the minute clinic and I can say it will be my last. As a nurse practitioner myself I have been very disappointed by several things. I went to one clinic and signed in and was told oh we dont have any ppd supplies. The last nurse didnt date when they opened the solution and so we cannot use it and the other box is outdated. To make things worse they dont take insurance for ppd snd the cost is double what it is at Walgreens clinic. She said well the closest ones are blank and blank so just go online and save your place which I did. It said wait would be 40 minutes so I got to the clinic right on time only to find out the np would be gone until 316 which was 35 minutes past the time I was supposed to be seen. Then she called the girl that was there before me but had not done the save your place in line. If I hadnt waited for over an hour and a half total and gone to two different places I would have just walked out. I am very disappointed with the process here snd will tell everyone I know to avoid this place. As I am a np I am certain they will listen.


Katie | Aug 7, 2016 1:18 AM

Took my 7 year old daughter to a minute clinic today because it was 4:30 on a Sat and dr's office was closed. She started with a fever today and my friend's kids had strep earlier this week so I thought maybe she did too. Expected wait time was 25 min but the person ahead of me didn't show up so it was actually more like 10 min. The nurse gave my daughter the strep test which was negative but after examining her noticed that her ears were infected. Prescribed an antibiotic which we picked up there, which took about 15 min. Everyone was very nice. Happy with our experience.

Paul | Feb 23, 2017 6:52 PM

Hey everyone I went to minute clinic again. This time they decided to over bill me with a 99203: New Patient Extended Visit.  I was expecting an $80 bill not a $129 bill.  I am now blogging about trying to get this resolved.  I will update the blog as thing progresses.  Hopefully they do the right thing, else that will be the last time I visit a minute clinic.  

Dianne | May 21, 2017 1:21 PM

WORST experience at the CVS Minute Clinic! I signed into the Norwich, CT kiosk and had a 24-min waiting time. After the wait, Dr. Cathy came out and told me she needed to take a break. I said, "Sure, you are only human," thinking it was a bathroom break. She replied, "It will be a quick 30-minutes." I said, in disbelief, "Really? No, I'm not going to wait 30 more minutes! Just cancel," then she asked "Are you sure?" WOW - UNACCEPTABLE. I left. I only just wanted to find out if my bronchial situation was pneumonia or not - not a trivial thing. CVS doesn't even have a feedback method on their website, only one about the website itself.

Nicole | Jul 24, 2017 10:32 PM

I had severe asthmatic bronchitis and CVS Minute Clinic refused to medicate me!! My symptoms had been going on for well over a week. I had severe body aches, lethargy, fever, congestion, shortness of breath, wheezing and congestion. Just before I arrived, I took a motrin for the fever. The Nurse Practitioner took my vitals and asked my symptoms. She then put all my symptoms into a computer program. Then she tells me I have a viral infection because I don't have a fever. Therefore, she can't prescribe me any antibiotics. I asked her what to do about my worsening symptoms. She told me to stand in a hot shower for moist air!!! She then went on to tell me not to take any motrin or cold medicine because it could aggrevate my high blood pressure. So basically I left with instructions for tylenol and a hot shower. As the night progressed, I got so bad, I was about to go to the ER. However, I waited until morning and by the grace of God, my doctor squeezed me in. He was appalled at my Minute Clinic Diagnoses of a respiratory infection. He diagnosed me with Severe Asthmatic Bronchitis. I was on the verge of developing pneumonia. He gave me 2 inhalers, 14 days worth of antibiotics AND 2 taper for Oral steroids. That's how sick I was and Minute Clinic told me to stand in the shower as treatment. Next time, I don't care how sick I am, I will wait 2 days to see my doctor. Minute Clinic did nothing when I needed them most. I spend $35 on bad advice and I was misdiagnosed. Perhaps the NP was doing her job, but it was a bad job. How do you tell someone with shortness of breath to stand in a hot shower??????????? I will never go to Minute Clinic again. They are only good for quick physicals. If you are sick and need an antibiotic, they will not give it to you. They are too conservative.

David | Aug 4, 2017 5:10 PM

Total waste of time. On their Web site they claim they treat UTIs, but when you get there and tell them up front that is why you are there, they go through the motions and at the end tell you, they can only refer you, and they cannot even do a urine test, because that would mean, they would have to treat you. If they know this up front, then, they should just say, sorry, nothing we can do for you, go see a real doctor, and we will not be charging you for today. Just another way for Florida Hospital to steal your hard earned money.

Rebecca | Sep 8, 2017 11:19 AM

I have had great experience twice with the NPs in the Ellettsville, IN Minute Clinic.  BUT there is no support customer service from administration.  The website is pitiful.  There is no email contact available.  The wait times on the phone to talk with billing is nearly an hour and I still have yet to be able to talk with anyone!  Many complaints along this line.  BUT, I do like the servie from the local nurses at my minute clinic.

robert | Oct 11, 2017 10:03 AM

I have been there twice for screening. Everything went well fast and efficient. I just wish I had read the disclosures and provided information online before going because that kios is time consuming and I was worried about waiting patients looking at my personal information on the screen.

Cinid | Jun 6, 2018 11:22 AM

I have a complaint about a nurse practioner who took care of me.  Went in for the shingle shot and she told me medicare wouldn't pay so I told her my insurance BCBS told me I have goto CVS Minute Clinic for shot and it will be covered.  I told the lady this and said my husband got the shot on May 23rd and he had no problem with regisitration and paying.  She  was very rude and kept saying it will not pay so she filled in all the questions and turned to me and said it will cost you $153.  I said no way BCBS said its covered.  after 10 mins of back and forth conversation I said forget it.  I drove all the way home pulled my husband info and called BCBS again and they said have her call them its covered.  Returned to store and found the door a little open and said here is my husbands paperwork and I called and they told me it was covered.  I told her to call the insurance company or call your supervisor to see how we can get this taken care of since i am not paying for the shot which is covered.  She finally called her supervisor and said she cant get the computer to file the insurance and her supervisor couldn't help either,  so they put it through so that I  will get billed and I can submit so I can do the work and they dont have to fix the problem.  It was the attitude that  she had, her comment this is not my normal store so what you do better in your normal store and your computer works different really.  The girl needs to go back to learn more customer service or the computer and how to manage problems since she had attitude as soon as we walked in on June 4th and I wasted 1/30 hrs of my time trying to get a shingle shot and now when the bills come in I get to deal with that problem so it will be more time for me less for her. I felt like we were bothering her when I was called.

this was not the experience my husband had and she also never told me anything about it how I will pain in the arm today and maybe a few more days.  My husband was told this and she also was so pleasant to talke with.  Might not ever go back to Minute Clinic on Cape Coral Pkwy when this lady is there. 

Matt | Jul 6, 2020 1:08 PM

Will not use Minute Clinic again.  Have had issues with setting up my MyChart after completing my COVID test due to an Invalid Personal Information error even though my information was all correct.  Emailed Support with no response.  Finally found a number and was hung up on twice becore recieving a different email adress to email to resolve my issue.  Now 4 days later, still no responses to my email.  Today, I called CVS Minute Clinic again and was hung up on 3 times this morning.  This is just bad customer service and I will not recieve the results from this test.  I need a negative COVID test to return to work and now I am have to search and keep calling locations to find a rapid test so I can go back to work.  I understand we are currently living in a different world, but my experience has been anything but acceptable.  My family and myself will be pulling all prescriptions for CVS which is a substantial amount of money with 3 of us purchasing ~$1,000 diabetic supplies each from them monthly.  Not my first bad CVS experience but it will be the last. 

Email Needed to confirm comment, but not made public.
When you Post your Comment, you'll be sent a confirmation link. Once you click this link your thoughts will be made public.. Posts that are considered spam will be deleted, Please keep your thoughts and links relavent to this Article