WhiteSites Blog

ABCPDF component HTML render is blank solution

Posted on Nov 7, 2011 by Paul White

Recently I had to migrate one of my clients from their VPS to my colocated box.  The Old box was windows Server 2003, and my server was Windows Server 2008 R2.  However after migrating the first of several sites, I noticed the ABCPDF component was not working properly.  Any request to generate a PDF would error with "HTML render is blank". 

Reason for the HTML render is blank

Turns out the component I was using ABCPDF version 6 does not play nice with IE 9.  The component is dependent on Internet Explorers capabilities as part of the PDF generation.  I contacted WebSuperGoo about the issue and they recommended I upgrade to version 8 of the component.  Which would cost $230 to upgrade my professional license.  However it was bad enough my client was having to pay for the migration, I didn't want to tell them they had to upgrade their component too. 

The Free Solution

I uninstalled the windows Update for Internet Explorer 9 on my server, which after a reboot restored IE 8 as the default browser, and now ABCPDF version 6 works great.  So if you are sitting on an older version of the component, and don't want to pay upgrade fees to get it working on a newer box, try to downgrade to IE 8.

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Omar Cruz | Nov 21, 2013 11:54 AM
Excellent, it works for me. Thank's man. I had to uninstall internet explorer 10 and then reboot and after.. uninstall internet explorer 9 and then reboot and it works haha.

IT_OPs | Nov 22, 2013 4:55 PM
Just to confirm this also worked for us. Lesson - If using legacy component such as ABCpdf4, refrain from IE upgrade above 8.

Thank you.
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