WhiteSites Blog
WhiteSites Blog
I bought a pair of Nike Air Max 2016 a little under 2 years ago. They have been great, with the exception of the Fly Wires. Which seem to have a design flaw, causing them to break. The design flaw is that for the 2016 model year the first 2 holes at the front of the shoe are not supported by the uppers, they are only fly wires. Unfortunately the friction between your laces and the fly-wires eventually causes them to break. See photos below. The strange thing was this was only happening on 1 shoe. I thought that maybe the fly wires were replaceable, but they are not.
Fortunately Nike has a warranty on their shoes for defects like this. Keep in mind it does not cover normal wear and tear, so if you have a destroyed pair of Air Max at home, they probably won't cover them. I did my best to keep my shoes clean. Never went mud running in them, and when they did get dirty I would take out the insoles and wash them with soap and water, then air dry them. also the Air bubble was in excellent condition.
I am not sure if their warranty applies to all their shoes, but in my case my shoes had a 2 year warranty. The warranty is based on the manufactured date, which you can find printed on the tag on the inside of the shoes. I found that I only had 2 months left to make a warranty claim, before I was out of luck. I went online to made a Warranty claim request through Nike's website. They then sent me a shipping label. I had to pay the postage to get the shoes to nike.
Then about a week later I got an email from Nike saying they received my shoes and are going to issue me a Store Credit. A few days later I got a card in the mail that included a code for $190 credit at Nike.com.
Summary,
I still haven't bought a pair of shoes yet, as before sending off th bad pair I had already bought a pair of Nike Zooms ( which I feel are more comfortable than the Air Max Models ). However I am glad to know Nike stands by their products. This will keep me brand loyal for years to come.
I had another pair this time one of my Nike Zoom's Pop in the bubble. I tried injecting silicon into the bubble to seal it, but the silicon even after a week wasn't dry. The result was it would shoot out of the hole when I walked on it. Plus the shoes got very heavy. I might check to see if the silicon has dried yet ( been well over a year now ). but from what I can tell there is no repair method for this. Would be nice if Nike made a patch kit.
I also have an awesome pair of 2016 Nike Air max. I take super great care of them and really only use them to sport with jeans & casual clothes. However about a year later, one of my air bubbles popped while walking in them. I didn't find out about the 2 year warranty until it was too late. I've had my shoes put away ever since, in mint condition. They feel weird while walking since the left shoe is flat. Is there anything i can do with this nice pair of shoes?